Mexico
Government support/laws: Good. President Vicente Fox is leading a software development initiative to strengthen capabilities and promote them abroad.
Quality initiatives: Most companies are not investing in CMM certification; 2233 ISO 9000 certifications.
Major providers: Expert Sistemas Computacionales (www.expert.com.mx), Grupo Qualita (www.gqualita.com.mx), Hildebrando (www.hildebrando.com.mx), Softtek (www.softtek.com).
Major customers: Coca-Cola, General Electric, Principal Financial Group, Procter and Gamble.
Cities/Centres of outsourcing: Guadelajara, Mexico City, Monterrey.
National IT organisation: Asociacion Mexicana de la Industria de Tecnologias de Informacion (AMITI; www.amiti.mx.org).
Size of industry: NA.
Total labour force: 41.9 million.
Areas of expertise: Application development, application maintenance, data centre outsourcing.
Venezuela
Government support/laws: Poor.
Quality initiatives: 373 ISO 9000 certifications.
Major providers: NA.
Major customers: NA.
Cities/centres of outsourcing: Caracas.
National IT organisation: Venezuelan Chamber of IT Companies www.cavedatos.org.ve.
Size of industry: NA.
Total labour force: 10.2 million.
Areas of expertise: NA.
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