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Kimberly-Clark's Secrets to RFID Success

Kimberly-Clark's Secrets to RFID Success

The man in charge of keeping store shelves across the US stocked with Kleenex and Huggies reveals the company’s best practice for making RFID work

SIDEBAR: Your RFID Battle Plan

Electronic tags still don't top CIO strategy lists. But as a tactical weapon, RFID can be used to fight old problems in new ways

By Galen Gruman

Tracking chemicals through the manufacturing and distribution process is a critical requirement for Dow Chemical, to ensure safety and operational efficiency. In 2004, identification technologies such as RFID tags had gained significant buzz due to initiatives by the US Defence Department and Wal-Mart to mandate their use in supply chain and inventory management applications. So CIO Dave Kepler periodically asked his IT staff whether Dow could take advantage of these technologies. The repeated answer: RFID was not mature enough.

But Kepler wasn't sure the scepticism was warranted. So in late 2005, he asked his staff to think about RFID differently. His request: Define the problems first, then see which technologies might be useful to address them - viewing RFID technology as a possible tactic in the larger product tracking strategy. "He didn't want technology for technology's sake, but he did want tight alignment to the corporate strategy," recalls Dave Asiala, a shared services IT director at Dow, who served as a member of the strategy development committee and assumed leadership of the implementation efforts.

Today, Dow has several pilot projects in place to test RFID and other location-oriented technologies such as GPS, two-way radios and traditional bar codes. Early projects have shown that sometimes - such as when it's paired with a sensor log to transmit environmental readings during shipments - the use of RFID makes sense. But at other times bar codes still prove cheaper and easier.

Dow's not alone: Despite years of discussion and "here's what you could do" stories from vendors, RFID remains in the pilot stage at many firms, especially outside the established retail warehouse and distribution use on pallets and shipping containers. Both the RFID technology and marketplace are fragmented and slow-moving, analysts say, and costs remain high. A Computing Technology Industry Association (CompTIA) study earlier this year showed that while 84 percent of providers expect to offer RFID technology in the next three years, 66 percent say their customers have yet to implement RFID. That doesn't mean you should ignore RFID.

Dow's "keep your eyes open" approach is the right one, says Colin Masson, a research director at AMR Research. By itself, he says, RFID is still not a strategic technology that CIOs should have high on their agendas. But it can be useful in service of those strategies.

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