An undersea cable between Perth and Singapore has been cut, affecting Yahoo and Telecom New Zealand Xtra customers.
Customers are experiencing delays of up to two hours sending emails from Xtra email addresses.
Emails are reportedly still being received by Xtra email addresses.
The affected cable is the SEA-ME-WE 3 cable, which is managed by a consortium, including SingTel.
It is reported that the cable was cut around five days ago but Telecom NZ only became aware of the problem from Yahoo, which uses the undersea cable from Perth to Singapore.
Yahoo has re-routed email traffic from the cable while repairs are carried out.
“Telecom will continue to provide updates on its websites regarding expected service restoration but at this stage it is unlikely to be today,” the company said in a statement.
Telecom said it does not expect service to be restored by today.
UPDATED
Telecom NZ Xtra customers are still experiencing delays with email delivery.
Xtra said in a statement today that while Yahoo has cleared most of the backlog of email deliveries, there are still delays.
SingTel told Computerworld Australia the repairs are not expected to be completed until mid-February.
Restoration arrangements with other cable systems to route traffic are currently in place.
Computerworld Australia is seeking comment from Singtel.
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