IT services firm, The Frame Group, has been awarded a three-year facilities management contract with Melbourne Airport.
The company will manage the airport’s two data centres, 90 communications rooms and network infrastructure.
According to The Frame Group’s general manager, Roger Barlow, the company will also work with Melbourne Airport on capital planning. This is so any IT equipment that needs replacing can be pre-planned and budgeted for.
“This [contract] builds on the results we have achieved over the past six years in which we have supported the transformation of Melbourne Airport through the design and implementation of its core ICT infrastructure,” he said in a statement.
In 2009, The Frame Group completed a 20-year ICT infrastructure plan for the airport. The project required preparation of detailed short-term and 10-year action plans, plus the 20-year outlook. The ICT strategy was distilled into four separate strategic plans covering data centre, network and systems infrastructure, applications and disaster planning.
A requirement of the ICT strategy was consolidating technology services across Melbourne Airport’s tenants and airlines to reduce operating costs. To do this, the Group developed an enterprise service provider (ESP) framework, which put the focus on managing services such as email.
In May 2014, Melbourne Airport rolled out a business process management (BPM) system that it says has eliminated paper processes and modernised airport safety, security and environmental management tasks.
Australia’s second largest airport created an intuitive business process management system – based on Appian’s Work Platform – for employees across multiple departments.
Paper-based data collection processes have been replaced with an automated electronic system that processes data for airside safety inspections, live incident management reporting and rapid consolidation of customer feedback.
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According to the airport, it receives 31 million passengers every year.
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