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The next big tech failure is just around the corner

The next big tech failure is just around the corner

The recent Census technology debacle proves that, once again, the people responsible are getting off scot-free and face minimal scrutiny.

Plenty has been written about the recent Census technology debacle – much of it has focused on the security of Australian systems and our ability to protect ourselves and our personal information from outside hackers.

Mainstream and business articles analysing the subject tended to focus on the inadequacy of performance testing, limited capacity, how it’s almost impossible to prevent denial of service (DDOS) attacks and the sums of money paid to the suppliers to get the job done.

However, once again, the person/department sponsoring the IT project and the person/department managing the IT project get off scot-free and face little in the way of scrutiny.

By now, our confidence is now so low in those who have the accountability and responsibility to get IT projects done in the right way, that we expect them to do an adequate job at best and look for other (usually outside/external) excuses when major projects fail.

Indeed, there are many people in the project management profession, including the industry bodies that are meant to represent it, who will go to great lengths to draw up lists of reasons why IT projects fail.

Some of the excuses we hear include:

  • Scope creep
  • Poor resource management
  • Lack of governance
  • Lack of visibility of status
  • Poor project selection process
  • Lack of prioritisation
  • Poor risk management
  • Lack of senior management support
  • Lack of strategic alignment
  • Inadequate testing
  • Not learning lessons from the past

IT project managers offer up every one of these excuses every time a project fails.

But let’s be crystal clear about this. There are actually only two reasons for project failure: poor project sponsorship and poor project management.

Peter Shergold said as much in his report on the continuing failure of IT projects in the Australian Public Service in 2015.

Peter Achterstraat said it in his white paper on failed NSW projects in 2013, and the Victorian Ombudsman said so in their report into the major Victorian IT project failures in 2011. Yet the malady lingers on.

IT projects will continue to fail because IT project managers and IT project sponsors lack the basics skills to deliver them:

1. Planning

The plans that we build for IT projects, just aren’t good enough. In the case of the Census project, all of the partners (internal and external) should have been working together – and sometimes that means in the same room – to build the best, most comprehensive plan that they can. One that evolves over time and ensured that adequate security measures were taken and there was enough time for testing. This doesn’t seem to have happened, given the level of blame that we’re seeing.

2. Communication

Great communication in IT projects is a dying art, if it’s not dead already, that is. Too often project managers will send documents and narrative by email and assume this is communication; it’s not.

Great communication demands that people take the time to fully understand what it takes to motivate someone to do their best work. This will include not using IT acronyms, jargon and talking about methods (e.g. ‘we need to be more agile!’) and hope that stakeholders understand. 9 times out of 10 they don’t. Confidence in a project is a by-product of the planning that’s created and the communication thereafter. Both of these were big failures of the Census project.

3. Risk management

The risks to the Census project are all too obvious; security, server capacity and performance, track record of the suppliers, change in government priorities, customer expectations and so on.

So why is it that once again, the project was too focused on writing risks down, rather than taking the right actions to stop them becoming issues?

There’s no other profession that underperforms like IT project management does. Billions of dollars worldwide are wasted by organisations every year, yet there’s no commentary about the appalling lack of skills of these people to get the job done well. Why not?

Where is the accountability from the IT and project management governing bodies, admitting that the approaches we use don’t work, rather than repeating the same mistakes over again.

It has to stop, otherwise the next big IT project failure is just around the corner.

Colin Ellis is the author of The Conscious Project Leader and works with organisations to evolve their project management cultures. You can find out more about Colin by visiting his website at www.colindellis.com.

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Tags governancetestingdenial of servicecensusddosvisibilityscope creepIT projectsresource managementprioritisationrisk management strategic alignmentIT project failures

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