NAB and InfoSys take out 'best new services delivery' award

Staff satisfaction with HR 'nearly doubles'

National Australia Bank (NAB) and InfoSys have taken out the best new services delivery prize at the Australasian Shared Services Excellence Awards.

The awards recognise the ongoing collaboration between the NAB and InfoSys which provides human resources (HR) and payroll support to the company's 30,000-plus staff.

An panel of industry experts assessed the relationship on strategy, people management, future direction and maturity.

NAB general manager of people and culture, Jim Young, said the relationship has allowed the bank to focus on other more strategic areas.

"Our internal people have been freed up so they can concentrate on other, important strategic areas. Quality and turnaround times have significantly improved. And, not least, there has been a significant benefit to us in overall cost management," he said.

NAB has improved its HR services by 98 per cent in the two years since the project was launched.