Stories by Susannah Patton

While subscription licensing offers certain advantages, beware unforeseen price increases down the road

Are you looking at increasingly complicated negotiations with a growing stable of vendors? Bring on the horse whisperer: the vendor management office

Your biggest challenge in 2005 is to grow while shrinking. It's not impossible.

For five years, BP CIO John Leggate has managed people and IT systems in concert with his CEO's acquisition-hungry strategy. His mantra: Integrate always, outsource often, and make technology pay - or don't make it at all

As the economy cuts into CRM spending, companies are looking for ways to move ahead without breaking the bank.

Oil giant Royal Dutch Shell is doing it. So are financial services company Merrill Lynch and travel technology company Galileo International. Those corporate heavyweights are experimenting with Web services, an emerging approach to application development that promises to save time and money by changing the way companies build and use software

The 2001 Web Business 50 winners are thriving in a hostile environment by focusing on old-fashioned business thinking. This return to reason makes the success of this year's Web Business 50 winners all the more instructive. Despite the dotcom debacle, they show there are still organisations that are using the Web to improve business and create valuable services.

It's expensive, hard to implement, time consuming and it may not work. It's time to forget the hype and take a hard look at the reality of CRM.

California's power crisis is a wake-up call. Now, to keep their websites from crashing and their IT systems from freezing, CIO's need to focus on risk planning.

While its definitely time to get moving on wireless, it makes sense to take it slow.

What can you really do - right now - on the wireless Web?

Reader ROI
Learn how a company in trouble is making all the right IT moves - and may still lose
Get inside the high-stakes process of choosing key vendors
Understand unique supply chain challenges facing supermarkets

Hospitals are prescribing healthy doses of IT to divert costly and sometimes fatal medication errors.