Know-It-Alls
To streamline customer service, Marconi employed a system to facilitate knowledge sharing among its tech support personnel. In the process, the roles of tech agents changed dramatically
To streamline customer service, Marconi employed a system to facilitate knowledge sharing among its tech support personnel. In the process, the roles of tech agents changed dramatically
Predicting what will appeal to customers can be tricky. When it comes to knowing what the customer wants, there's no better authority than the customer himself.
Web site personalisation software helps American Airlines give its customers a more tailored view of the airline
Researchers worldwide are struggling to sequence the human genome, and their success depends as much on IT as it does on science
Intimacy, relationships, one-to-one - it's a giant lovefest out there.
When Weirton Steel Corp., a US$ 1.5 billion steel company based in West Virginia, wanted to attract more customers, it tried something a little different. The steel giant turned to an online auction site on the Internet (www.metalsite.net) to sell excess inventory and promptly doubled its customer base.
Airborne Freight's Call Centre Management System