Self-service procurement. Self-service business intelligence. Self-service recovery. User provisioning in private clouds. It's a wondrous world for end users today as IT departments roll out tools that hand them the reins to the data and services they desire, whether it's instant access to their employee benefits accounts or a deep dive into corporate data stacks that were once off-limits.
Are users up to their new role?
Six Sigma is a defect reduction methodology that forces organisations to focus on the quality of the customer experience. And it can most definitely be applied to IT
Private-sector CIOs are bringing new levels of expertise to government IT. And public service teaches CIOs skills that the private sector is finding ever more essential.
When a company buys a new fleet of delivery trucks, it can predict with reasonable accuracy how much more revenue it will generate by delivering more goods more quickly to more customers. That can make it easier to justify the investment. It's rare, however, to find a CIO who can produce similar numbers for IT investments
Architecture: the latest designs include a return to basics - but with a flexible twist.
If you're the victim of a security breach or a virus attack, get the feds on your side.
How do you captain the good ship enterprise when so many of your crew are working remotely?
A single sentinel in charge of security, both physical and digital, makes sense for this company. Does it make sense for yours?
Frank Casale wants you to love your outsourcer like your own employees
IT Turnarounds - How two brand names from generations past, TWA and Allstate, are using IT initiatives to renovate their businesses.
Books aren't going away. But new technologies are sparking changes for a centuries-old industry - and pushing CIOs from the backlist to the spotlight.
Offshore outsourcing is no longer an emerging trend - it's a way of life for many IT executives. But what makes the difference betwen sinking and swimming when you send key projects overseas?
Babson's IT leadership program takes technologists on a fast-track ride.
Determining the bottom-line contributions of all those intangible IT benefits may not be easy, but it is possible