SLA adherence is no guarantee of outsourcing success. Here’s how to avoid seeing red when all the lights on the service delivery dashboard are green.
Stories by Stephanie Overby
Outsourcing has evolved — and so too have the misconceptions around what makes a successful sourcing partnership in the digital era.
The causes of IT outsourcing failure are numerous, but there are some common indicators of trouble that IT leaders can monitor and address before an outsourcing relationship goes off the rails.
A number of common — and costly — pitfalls persist, when it comes to engaging an IT service provider. Here’s how to ensure your IT outsourcing engagements achieve their intended results.
Outsourcing can bring big benefits to your business, but there are significant risks and challenges when negotiating and managing outsourcing relationships. Here, we break down everything you need to know to ensure your IT outsourcing initiatives succeed.
To effectively support today’s IT-informed business strategies, CIOs must embrace new approaches to IT strategic planning that are more business-driven, flexible, and frequently revisited than in years past.
The days of low-cost commodity services are waning, as IT organizations seek stronger strategic partnerships with IT outsourcing providers in the era of digital transformation.
One IT professional services firm is meeting increasing demand for U.S.-based skills by training military veterans in key IT domains, from business analysis to devops.
IT outsourcing providers have been opening more service centers in the U.S. with Seattle, San Francisco and Toronto emerging as hot spots for digital services.
Corporate technology leaders worry that proposed H-1B visa changes will increase costs and scarcity for highly skill IT talent, according to Harvey Nash survey.
In the era of digital transformation, design thinking can enable a new way of working between IT outsourcing customers and providers.
It’s unclear if the U.S. president’s latest order will, in fact, help American IT workers or lead to increased offshoring and automation.
The uncertainty of the future of the H-1B visa program is causing businesses to take a closer look at U.S. IT service delivery locations.
Genpact’s plan to purchase Rage Networks represents an evolution in IT automation and business process services – moving from improving back-office functions to enabling true digital transformation.
Intelligent automation has the potential to transform outsourcing engagements, but customers should do their due diligence before choosing their partners.