Stories by Stephanie Overby

Political uncertainty, digital disruption, and continued competition could significantly slow IT services growth over the next three years.

Without dedicated and ongoing governance, carefully negotiated and documented rights in an outsourcing contract run the risk of not being enforced, and the relationship that develops may look nothing like what you envisioned.

Robotic process automation has improved productivity and quality at Deutsche Bank. Robots are intended to augment the bank’s workforce, making employees happier and more efficient.

In the future, IT outsourcing success will be based not on the geographic delivery model, but on the capability to leverage digital labor.

Global politics, data demands and rapidly advancing technology needs will make 2017 a time of critical decision-making for IT leaders.

Indian providers prepare for possible H-1B visa reforms that could increase onshore costs by 20 percent for IT outsourcing companies who depend on the temporary worker visa program.

The value of traditional outsourcing engagements have fallen to levels not seen since the recession, but as-a-service arrangements continue to grow.

IT service providers are increasingly using robotic process automation and artificial intelligence capabilities, but their customers may not be reaping the full benefits.

Here are 10 predictions for the year ahead in IT outsourcing.

New reporting rules could make IT equipment leasing less attractive, but lessors may be more amenable to meet client demands or offer new value-added services to win over customers.

We predicted this was the year that security and integration challenges would become key considerations, companies would embrace robotic process automation and offshore captive models, and the IT outsourcing contracting process would become more agile and accommodating. Now it's time to revisit our predictions.

Dwindling labor cost savings offshore are leading many captive centers to implement new robotic process automation.

Information Service Group’s purchase of competitor Alsbridge creates a larger, more well-rounded outsourcing advisory, but will also reduce competitive pricing leverage for clients.

U.S.-based offshore outsourcing customers should prepare for the effects of a Trump presidency on their IT services deals.

And incumbent IT service provider may be a good option for implementing new technology solutions, but you should take these four steps to most effectively integrate disruptive technologies into your existing outsourcing deals.