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Stories by Meridith Levinson

Satisfaction Guaranteed?

Hines CIO Gerhard Karba uses service-level agreements to improve user satisfaction - and to show just what IT does with its staff and resources

Written by Meridith Levinson09 Aug. 05 11:02

From Tapes to Bits

With a mix of promises, concessions and trade-offs, public broadcaster WGBH convinced a bevy of vendors to create a reference architecture for digital asset management.

Written by Meridith Levinson07 July 05 08:00

Ask the Ethicist

As keepers of the systems that ensure compliance, CIOs increasingly face moral challenges. Ethical expert Larry Ponemon answers real-life questions on how to resolve these dilemmas

Written by Meridith Levinson06 June 05 10:27

Host with the Most

Letting someone else run your applications can pay dividends - but only under the right conditions.

Written by Meridith Levinson07 Dec. 04 14:14

Inside an IT Audit

When CIO Sheila Beauchesne started her new job, she wanted to set goals and win the confidence of her executive colleagues. To do that, she needed to know how her IT costs stacked up against other organizations'. So she called in the IT auditors

Written by Meridith Levinson09 Nov. 04 11:25

Who's Afraid of the Big, Bad Board?

Boards of directors increasingly are turning their attention toward IT. And while board-level oversight can be scary, evidence is mounting that CIOs, their departments and their enterprises can - and should - thrive in the spotlight

Written by Meridith Levinson05 Oct. 04 22:25

How to Build an Agile IT Department

You can't be a little bit agile. You can't be agile in one area and not in another. You need agility in staffing, architecture, budgeting, governance, vendor relations and programming. And if that sounds like a lot, well, it is. But it's worth it

Written by Meridith Levinson10 Sept. 04 14:05

Life After Outsourcing

The CIO. The VP. The Manager. The Outsourced Employee. We get up close with four characters in a life- and career-altering drama that's being played out at Nextel and in IT departments everywhere.

Written by Meridith Levinson06 Aug. 04 09:30

How to Hire So You Don't Have to Fire

Hiring the right people for your IT organization is not an easy job, nor an exact science. We'll show you how to identify the candidates with the right attitude

Written by Meridith Levinson07 April 04 13:36

The RFID Imperative

The adoption of RFID technology is inevitable. Its transformational promise, huge. But the success of RFID in your business depends on your infrastructure. Here's what you need to add to your to-do list

Written by Meridith Levinson10 March 04 13:54

It Ain't Over . . . Until You Do the Post-Implementation Audit

Scrutinising every aspect of a finished project and acting on the lessons learned can be controversial and difficult. But post-implementation audits are an important way to avoid repeating costly mistakes

Written by Meridith Levinson10 Nov. 03 10:48