Hines CIO Gerhard Karba uses service-level agreements to improve user satisfaction - and to show just what IT does with its staff and resources
Stories by Meridith Levinson
With a mix of promises, concessions and trade-offs, public broadcaster WGBH convinced a bevy of vendors to create a reference architecture for digital asset management.
As keepers of the systems that ensure compliance, CIOs increasingly face moral challenges. Ethical expert Larry Ponemon answers real-life questions on how to resolve these dilemmas
Business intelligence systems have, for the most part, been dreary failures. But not in the restaurant industry. There, the payoffs have been significant. So what have you been doing wrong? And what are they doing right?
Former US Secretary of State Madeleine Albright shares her secrets for persuading people even tougher than Larry Ellison to do what you want.
Letting someone else run your applications can pay dividends - but only under the right conditions.
When CIO Sheila Beauchesne started her new job, she wanted to set goals and win the confidence of her executive colleagues. To do that, she needed to know how her IT costs stacked up against other organizations'. So she called in the IT auditors
Boards of directors increasingly are turning their attention toward IT. And while board-level oversight can be scary, evidence is mounting that CIOs, their departments and their enterprises can - and should - thrive in the spotlight
You can't be a little bit agile. You can't be agile in one area and not in another. You need agility in staffing, architecture, budgeting, governance, vendor relations and programming. And if that sounds like a lot, well, it is. But it's worth it
The CIO. The VP. The Manager. The Outsourced Employee. We get up close with four characters in a life- and career-altering drama that's being played out at Nextel and in IT departments everywhere.
Hiring the right people for your IT organization is not an easy job, nor an exact science. We'll show you how to identify the candidates with the right attitude
Tired of always finding the wrong person for the job? Turn your hiring process around with these tips from leading CIOs and recruitment specialists
The adoption of RFID technology is inevitable. Its transformational promise, huge. But the success of RFID in your business depends on your infrastructure. Here's what you need to add to your to-do list
Bad employees drain your IT organisation and the company. Forced ranking can help you get tough - but at what cost?
Scrutinising every aspect of a finished project and acting on the lessons learned can be controversial and difficult. But post-implementation audits are an important way to avoid repeating costly mistakes