Dire States
State budgets in the US are being hit harder than ever before, and state CIOs are having to slash and burn while maintaining high service levels. How do they do it?
State budgets in the US are being hit harder than ever before, and state CIOs are having to slash and burn while maintaining high service levels. How do they do it?
How to connect students, faculty, staff, alumni and businesses so that they can share the school's services, research and applications? Go for the gateway approach.
Forget the 80/20 rule, and stop wasting money. You need to get the rest of your trading partners online to reap real return from e-commerce
Creating an online community can be good for business - if you know what you're doing and why you're doing it.
Analysts estimate that businesses end up spending billions for software that doesn't do what it's supposed to. Some CIOs are tired of playing the sap and are beginning to take action.
While its competitors build volcanoes, sinking ships and replicas of the Eiffel Tower to lure customers, Harrah's is betting on a service-oriented strategy enabled by IT to win customers' loyalty. So far, the gamble is paying off.
Labor unions formed at Microsoft, IBM and Boeing. Will there be a May Day uprising in your cubes soon?
Could IT have prevented the largest, most expensive, most complex public works project in the history of the United States from becoming a byword for poor and possibly felonious project management?
At 2:30 p.m. on Thursday, Aug. 17, Mohnish Pabrai, smartly dressed in a black pinstriped suit with a blue-on-blue striped shirt and a solid blue silk tie, entered the Norcross, Ga., headquarters of CheckFree Corp., a provider of electronic billing software. In the previous 11 months, Pabrai, the founder and CEO of Digital Disrupters, had visited countless corporate headquarters and had given dozens of presentations about his business. By now, his delivery was flawless. He was passionate about what he was doing. He believed in his company, his business model and the future of the Internet. But today, he seemed dazed. This morning, he had found out that the presentation he was about to give in CheckFree's boardroom would be an exercise in futility.
Las Vegas is all about illusion. You put your money down, and the Strip promises a trip to a fantasyland that replaces reality with dazzle. That's just as true for the business side of things, and Harrah's Entertainment is the best example.
Underneath the simple motto "know your customer" lies a tangle of systems, processes and huge data warehouses. Of course customer segmentation is hard. If it were easy, everyone would do it.
BASF is turning its IS people into business people through a board game called Tango.
In the view of Joseph Pine, experiences are replacing services as the basic economic offering. Here, he explains what this means for businesses and for CIOs
Inventing the future isn't easy, but there are ways to diminish the uncertainty through scenario planning
Tech Data's H. John Lochow on business-to-business e-commerce.