“Every role I’ve held as a CIO, permanent or interim, in aviation, utilities and the NSW Police Force, it’s the changing people context more than technology that has been the most complex challenge I have experienced,” says NSW Police Force’s chief information and technology officer, Gordon Dunsford.
Stories by Byron Connolly
In 2017, Adelaide’s Flinders University was in the middle of a significant organisational change when chief information officer, Kerrie Campbell, was hired to help improve operational efficiencies and replace legacy systems as the university modernised its processes and workforce.
“Over 30 years of working across the public sector, enterprises, higher education organisations and startups, I’ve concluded that many companies mistakenly see technology and the IT [department] as a very ‘mechanical’ discipline with little scope for creativity,” says Cashwerkz’s chief technology officer, Peter Whitfield.
Since 2017, David Wong, chief information officer at the National Library of Australia and his team have created the Australian Web Archive (AWA), which contains snapshots of freely available .au websites collected from 1996 through to 2017.
The Royal Automobile Club of Queensland (RACQ) has significantly transformed over the past seven years, moving from being a 100-year roadside assistance organisation to a financial services operation encompassing three major pillars. The RACQ insurance company is Australia’s sixth largest, the RACQ Bank is the second fastest growing bank here, both are additions to its traditional motoring division.
“Business is all about people and while I fondly recall the shift from being responsible for myself to leading others, I squirm a little at my steely focus on outcomes. I learnt the hard way that this was not a recipe for success,” says Airservices Australia’s service strategy manager, Michael Snell.
From operating a retail-based monopoly to playing in a highly competitive digital market, there has been a significant need to change the way Racing & Wagering Western Australia operates to drive competitiveness.
Two years ago, Western Earthmoving didn’t have a technology program; it didn’t even have an IT team.
Since its creation in 2010, NextDC has grown into one of Australia’s large data centre providers with 230 staff across nine locations (with two more currently being designed) and a market cap close to $2.2 billion.
“The biggest lesson in my career has been the transformation of my team when I metamorphosed from a manager to a leader. With a CEO who believed in me, I found my wings to fly,” says STIHL’s head of IT, Therese Chakour-West.
Cue Clothing Co. is at the vanguard of the reinvention of retail, says chief information officer, Shane Lenton.
Jason Davey joined Ogilvy in 2014 after the advertising, marketing and public relations giant acquired his digital agency, Bullseye.
Anna Leibel loves to practice the ‘art of resilience.’
“The biggest lesson learnt during my career as a CIO has been the value of building trusted relationships and the importance of fostering the right culture,” says the Department of Education and Training Victoria’s chief information officer, Elizabeth Wilson.
One of the big debates in the leadership of digital transformation is the merits of a ‘big bang’ strategic program versus a more tactical, incremental approach, says the Victorian Department of Health and Human Services’ (DHHS) chief information officer, Dr Steve Hodgkinson.