Someday someone will invent a spider that trolls all the blogs on the Web for best practices. And that piece of software will be a huge competitive advantage for the inventor's company.
Stories by David L. Margulius
How transparent is your IT operation? Does the rest of the company know how your budget is spent? Your performance against SLAs? Cost per terabyte of WAN traffic? And if they do, do key outside constituencies such as customers and vendors also know?
Business Transformation Outsourcing promises technical innovation - if you set expectations properly and can stomach the risk.
How with a little money and a lot of smarts, quick win software can fetch huge rewards.