Stories by Cindy Waxer

Smart Wins: Seeds of Efficiency

How Swedish agribusiness Lantmännen cultivated a more cost-effective infrastructure.

Written by Cindy Waxer19 Nov. 09 08:37

WAN optimisation: maximising a global investment

For a US$5.5 billion agricultural cooperative whose 42,000 farmers work cohesively across 19 countries to supply food and farming services, Lantmännen's IT infrastructure was surprisingly unwieldy.

Written by Cindy Waxer28 Aug. 09 08:54

How UPS is scanning and printing its way to savings

At first glance, UPS's warehouse workers might be mistaken for gun-toting cyborgs out of a dystopian movie. But a closer look at the stainless steel devices wrapped around employees' forearms reveal a hi-tech contraption that scans barcodes and shoots bright magenta ink--not laser beams.

Written by Cindy Waxer29 July 09 04:59

Your customer, your future

"Many CIOs are a little cavalier about making raising customer satisfaction an explicit goal," says Harley Manning, vice president and director of Forrester Research's customer experience group. Rather, he says, objectives such as cost avoidance and innovation are far more likely to receive top billing on a CIO's project roster. That's because not only is bolstering customer loyalty a hard sell among corporate bean counters, its (arguably) intangible benefits and its (allegedly) nebulous returns often make it a thankless job. After all, when it comes to customer feedback, CIOs typically hear one of two things: harsh criticism or the sound of one hand clapping."

Written by Cindy Waxer14 March 08 14:16

Performance Enhancers

Application monitoring tools can help companies tune up their engines

Written by Cindy Waxer05 April 05 09:47
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