Stories by Sue Bushell

Private Lives

Consumer profiling is flying in the teeth of public concern about privacy-invasion practices and snowballing efforts by advocates and policy-makers to impose regulation on private sector use of personal data

Written by Sue Bushell09 Aug. 99 15:22

Show Me the Customer

Despite the lurking presence of customer transactional data in many back-office systems, organisations never did much with it in the past. Today, the shortage of tools to manage customer information has become but a distant memory. Now we have such a surfeit of customer-oriented software that we have too many places to put those useful little facts about customers and how we've dealt with them.

Written by Sue Bushell25 May 99 11:54

Deep Freeze

You've just invested millions in Y2K remediation. Do you feel lucky? Well, do you?

Written by Sue Bushell25 May 99 11:54

The Insider's Guide to E-Commerce

No one has all the answers when it comes to doing business on the Web. But savvy organisations do know the answers to one question: "Can we afford not to do it?"

Written by Sue Bushell03 May 99 12:58

Shopping the Doctor Shoppers

Understand your data's limitations. That advice comes from John Trabinger, IS manager at the Health Insurance Commission. And he should know after a successful application development project which is now delivering real-time reports over an intranet.

Written by Sue Bushell03 May 99 12:58

Catching the Second Wave

A study by Deloitte Consulting confirms that going live with an ERP project is not the end. Rather it is the "end of the beginning" of a journey toward improvement, innovation and agility. It's true going live with enterprise resource planning (ERP) can positively rejuvenate some companies as shareholders, employees and customers exploit new powers to deliver business value.

Written by Sue Bushell03 May 99 12:58

Know How

If knowledge management is ever to live up to its hype in most businesses, it will do so because of its ability to help organisations do at least two things they cannot do well today.

Written by Sue Bushell12 April 99 10:23

Plan of Attack

No one likes to think about disasters, but pretending that it can't happen is asking for even worse trouble

Written by Sue Bushell12 April 99 10:23

Higher Calling

As call centres become a nexus of sophisticated new information systems, this white-hot area of growth, innovation and business opportunity is becoming a priority for IS executives

Written by Sue Bushell09 March 99 17:35

For Your Eyes Only

Competitive intelligence doesn't involve any dark alleys, secret handshakes or Swiss bank accounts. In fact, it's quite legal. So why are you ignoring it?

Written by Sue Bushell09 March 99 17:35

Domino Theory

When facts and figures are your critical business function, it's remarkable how much incentive there is to lead the world in knowledge management

Written by Sue Bushell02 Feb. 99 12:28

Oiling Troubled Waters

When your parent company has rewritten the textbook on post-merger IT integration, converting your entire company's IT systems across to another mainframe system in just three months, then outsourcing the whole kit and caboodle -- what's left for a humble division to do?

Written by Sue Bushell02 Feb. 99 12:28

Air Supply

Airservices' budgeting and forecasting system allows its business analysts around the country to better advise management on strategic direction

Written by Sue Bushell15 Dec. 98 12:25

A Call to Arms

With the convergence of help desk, telesales and customer service operations, Telstra's call centre has taken on strategic importance

Written by Sue Bushell30 Oct. 98 12:41

Board Game

While senior management is making progress in understanding the strategic importance of technology, one pocket of resistance remains in many organisations: the board of directors. Does your board suffer from a severe case of high-tech inertia?

Written by Sue Bushell30 Sept. 98 10:54
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