6 essential steps for managing vendors
Gartner once predicted that in the future, an IT career will not be about technology but rather managing a range of service providers.
Stories by Lou Markstrom
Can you handle change?
The one constant in today’s business world is change. It’s constant, inevitable and unending. The individuals and organisations that will rise to the top of the marketplace are the ones who can embrace, manage and lead change throughout an enterprise.
How to negotiate and get what you want
As an IT professional, you negotiate every day. If you’re launching a new app, for instance, how many times do you negotiate with people?
Marketing IT’s value
Do your clients truly understand what you do? Does the business recognise the value that IT provides or does it simply view you as mere code changers, network fixers, and PC installers?
Building a client-focused IT culture
When you think of good service, what comes to mind? What separates elevated service from the norm? To answer these questions, let’s first understand the difference between customer service and hospitality.
10 ways to become a business consultant
In the first of a series of monthly blogs, Lou Markstrom provides 10 useful tips on how IT pros can gain the consulting skills they need to succeed.