Customer relationships are key to a healthy business. Here’s how organizations are making the shift to holistic, data-driven approaches to improving customer experience.
Stories by Bruce Harpham
Organizations are ditching side books and upping compliance audits while exploring the impact AI, blockchain and augmented reality will have on their enterprise resource planning systems.
From neglecting to prioritize key strategic initiatives to failing to adjust project estimates, weak IT management practices are threatening IT’s ability to get the job done.
Improved customer relations, increased employee productivity, new revenue streams — big benefits await those who breathe new life into their business intelligence strategies.
Technical transformations are all too often derailed by poor change management. Here’s how to map out and execute a smooth, successful transition.
Solid business intelligence is essential to making strategic business decisions, but for many organizations, BI efforts are derailed by poor data practices, tactical mistakes and more.
Poor data quality, broken add-ons, and ineffective integrations are just a few of the tell-tale signs that you may need to refresh your CRM system — or scrap it altogether and start anew.
Enterprise resource planning systems reap business efficiency by tying together disparate systems and services. But an ERP implementation can quickly unravel into disaster if you don’t heed these early warning signs.
IT audits can feel like a grim nuisance, but great value awaits those who heed these common mistakes that inevitably lead to an IT audit disaster.
Four organisations share real-world insights into staffing a successful AI effort from the ground up.
Configure price quote software can automate processes and reduce errors on complex sales, if you get the configuration right.
Recruiters and hiring managers reveal what makes a candidate stand out -- or fall flat
Making the switch to Salesforce’s ecosystem can prove lucrative for biz-savvy programmers
It’s not as far-fetched as it sounds. Your technical skills might be just what it takes to land a plum job in sales.
Several trends are drawing increasing attention to hardware asset management, which begs the question: Do you know where your computers are?