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Stories by Gerard Norsa

New approaches to IT service management

Digital organisations such as Tabcorp and REA Group are extending their ITSM practices and techniques beyond the traditional and entrenched ITIL framework.

Written by Gerard Norsa23 Oct. 13 14:37

Why you can’t ignore ITSM

The value of implementing an IT service management (ITSM) program is clear. Leveraging good processes in the enterprise IT environment to manage and measure incidents, problems, changes, service levels and risks is an almost ubiquitous objective of internal and external organisations providing IT to the business.

Written by Gerard Norsa02 July 13 10:23

BYOD and ITSM: What you need to know

Highly functional personal devices are increasingly being adopted as technology tools in enterprise IT environments. This represents yet another challenge for CIOs and senior IT managers trying to use standards and frameworks-based IT service management (ITSM) processes for better governance and business benefits.

Written by Gerard Norsa30 April 13 15:51

A new culture Club

Most mature organizations now recognize that best practice IT service management has the potential to deliver significant business benefits. Attaining operational efficiencies, cost savings and alignment of technology to business objectives, however, involves much more than just an off-the-shelf solution and some consulting services. At the core of any successful IT service management strategy is cultural change across the entire organization. Gerard Norsa reports

Written by Gerard Norsa20 July 05 09:32

Cluster wants to open sources

A consortium of Victorian businesses supplying services and technology based on free and open source software are looking to further push the cause of open computing within government agencies and corporate enterprises.

Written by Gerard Norsa17 July 03 11:59

Battle for New VIC Government Tender

A Liberal Party shadow minister in Victoria has slammed the Labor ICT tendering process and demanded it starts giving local PC assemblers preference over interstate-based multinationals.

Written by Gerard Norsa22 May 03 09:54