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Stories by David Raths

Managing Relationship Managers

In the tech movie spoof Office Space, one employee trying to save his job explains to efficiency experts that "engineers are not good at dealing with customers". An increasing number of CIOs recognize that, like the engineers of the movie's soulless corporation Initech, some of their companies' IT staffers aren't very good at dealing with customers either.

Written by David Raths18 April 07 10:28