Former FBI hostage negotiator Chris Voss explains how to get what you want. The first step is active listening.
Stories by Constantine Von Hoffman
Having trouble winning over that one key person at work? Expert negotiators at the FBI and elsewhere have found active listening to be key in any negotiation. Here are seven keys to active listening.
What do you do when 2.4 million Web-savvy people in their 20s (with US$50 billion to spend) fall in love? You introduce the gift-registry business to the Internet. And let the sparks fly.
E-commerce is changing how IT plans and builds systems. Command and control are out; flexibility and collaboration are in