Cloud Architectures Simplify the Business Case for Modernising Customer Contact
Cloud-based customer care systems offer CIOs a wealth of savings in time, effort, and headaches
Interactive Intelligence is a global provider of enterprise-grade collaboration, communications and customer engagement software and cloud services that help customers improve service, increase productivity and reduce costs.
Cloud-based customer care systems offer CIOs a wealth of savings in time, effort, and headaches
Companies grappling with new and diverse expectations around customer service are turning to Communication-as-a-Service model (CaaS) for a more agile, cloud-based omnichannel experience.
In order to achieve success with omnichannel customer experience strategy, companies need to utilise user personas, while maintaining excellence across all channels, according to customer transformation service expert, Brad Starr.