Last year, CartManager International, a provider of online shopping cart and checkout software, sold personal information on 1 million customers to a third party for US$9,000. The data included names, credit card numbers, phone numbers and dollar amounts of purchases. Not only were those customers not CartManager's to begin with but selling their information violated the privacy policies of many of the merchants from which CartManager had obtained the information.
The oldest baby boomers are six years away from retirement. Will your company continue to thrive if they take their knowledge with them? Here's how to identify who has key knowledge and how to keep it within the company walls.
Excerpt from the book DEEP SMARTS: How to Cultivate and Transfer Enduring Business Wisdom By Dorothy Leonard and Walter Swap.
The 'paper trail' no longer consists of paper. More than 90 percent of all business documents are now created digitally, and computer forensic techniques allow recovery of evidence invisible to most computer users. So if you think your organization is prepared to face a lawsuit, you may want to think again
Smart CIOs and business sponsors know user buy-in is achieved by continually including, in all aspects of the implementation process, the people who will use and be responsible for the solution
With a mix of promises, concessions and trade-offs, public broadcaster WGBH convinced a bevy of vendors to create a reference architecture for digital asset management.
The crash of a critical legacy system at Comair is a classic risk management mistake that cost the airline $US20 million and badly damaged its reputation.
Employees' personal connections can be as valuable as their individual knowledge base. Social network analysis, or SNA, helps maximize a company's collective smarts.
The Australian Institute of Health and Welfare is one of the first government agencies in the country to get serious about metadata.
Pay-as-you-go computing means a lot of things to a lot of people.
Use our pass-along guide to explain to your CEO what it is - and is not.
Put simply, the effort of sharing knowledge has to be less than the value of participating. People have to see tremendous immediate benefit. They have to see, smell, touch and taste how it's going to improve their work lives.
How does an enterprise deal gracefully and effectively with such unwieldy mountains of information?
For many companies, storage has been an out of sight, out of mind thing. But efficiencies and cost savings abound for CIOs willing to take the
necessary steps towards a rational storage plan.
It was a US job advertisement that piqued the interest: A financial services company in Virginia wanted a business information officer - a supercharged go-between to shuttle between the business unit and the technology group. Does Australia need someone similar? Beverley Head shuttles between the experts to find an answer.
Companies are using business intelligence software for more than simple data mining. They're using it to identify hot sellers, cut costs and
discover new business.
Better data management is considered a top goal of nearly every organisation big enough to warrant its own IT department. So why isn't anyone actually achieving it?
It is not just pieces of paper but even seemingly robust corporate reputations that can be shredded when organisations go in for ill-considered destruction of electronic documents.
Redundant data, wrong data, missing data, miscoded data. Every company has some of each, probably residing in IT nooks that don't communicate much. It's not a new problem, but these days the jumble becomes very apparent during high-profile projects, such as installing CRM or supply chain management software.
Be warned: your competitors may be doing things behind your back that one day could cost you dearly
When Tom Rossi, director of the Innovation Lab at the US Naval War College in Newport, Rhode Island, began a knowledge management initiative in 1999, he thought he knew everything. Rossi and his team were charged with creating a futuristic environment for computerised war games.
