Reports of the death of IT departments in the Bring Your Own Device era have been exaggerated. However, if IT doesn't accept its new role one that's focused less on individual user support and more on setting policies then it might be time to write the obituary.
According to MIT Sloan, the global customer relationship management (CRM) market exceeds $50 billion annually and yet consistently 55-75 per cent of implementations fail to meet the expectations of business stakeholders. There are case studies of successful CRM projects, but it raises the question of the validity of building silos of customer data in the belief that it adds intrinsic value to the enterprise balance sheet or the customer experience. Will emerging technologies change the way we think about managing customer relationships and interactions?
Currently many IT departments have ‘mobility’ people. They manage the BlackBerry Enterprise Server (BES), are the people who set up and administer iPhones, Android devices and Windows Mobile smartphones, and are often the go-to people for mobilising applications.
I love my iPad, but I hate what it represents.
The Planet of the Apes series of sci-fi thrillers in the late 1960s and early '70s depicted a world in which intelligent apes are the dominant species and humans have been subordinated.
Australians are used to lengthy waiting times for the latest devices, but by the time the rumoured Amazon arrives on our shores the market could be well and truly saturated. Will it be worth the wait?
Smartphones are among the most important technological developments of our time. Since the advent of the first smartphones in the 1990s, these once cumbersome devices have become immensely powerful and sophisticated tools – not just individual communications devices, but whole computing platforms, capable of running a vast array of personal and business applications.
Less than a year after it acquired Palm for $US1.2 billion, HP has announced the first wave of webOS-based products – two smartphones and a tablet pc – aimed at forging a new mobile device strategy for the company. Now it’s time to see if HP has the muscle to make mobility a success.
I picked up my first Android phone at the beginning of this year — the Google Nexus One. Prior to that I had been a BlackBerry user and the IT organisations I managed all ran BES servers and only supported BlackBerry devices so the transition to the Nexus One was quite a significant one.
For a small but growing number of enterprise users, it's time to <a href="http://www.networkworld.com/news/2006/081006-no-analog-phone.html">cut the cord</a>.
My company had excellent news last week, announcing stellar earnings. It was especially welcome after a difficult year of budget cuts, layoffs and a general decline in morale. To address that last issue, the company decided to give every employee a gift, and I'm not talking about a $25 Starbucks gift card. No, the plan was to hand out brand-new iPads to everybody. What could be cooler, right?
Mobile and wireless technology is one of the most frequently talked about areas of activity within Australia’s technology sector. The dramatic rise in smartphone use has meant that people are looking to access the same content and services, both inside and outside working hours.
Like many other countries, Australia has faced unpredictable business conditions over the last 18 months. As a nation it is frequently viewed as fighting above its weight given the size of the economy. Unlike many other countries, however, it also continues to face the unpredictability of some unique challenges specific to our business landscape. The Business Challenges Index, a study recently commissioned by Optus Business, details the challenges faced by businesses across a range of industries. We embarked on the study to understand the challenges facing our customers and provide the right solutions to help them succeed.
When it comes to mobile devices, IT security practitioners prefer employees use a BlackBerry because it's easier to control the data users share on them than, say, an Android or iPhone. But as consumer-based devices like the Apple brands get more sophisticated with each release, it's getting harder to keep them out of the workplace. Proliferation of the iPad has only heightened enterprise hunger.
Everything I've learned about mobile security tells me it's bad to use the consumer-based technology for work. That's where all the bad stuff comes from. That includes devices like the iPhone and iPad.
When security vendors used to pitch articles on smart phone malware, my blood ran cold.
Rumors have been bouncing around the Web for months regarding a watch that works in conjunction with BlackBerry smartphones so users can view new-message notifications without removing their devices from pockets or purses.
As corporate budgets have tightened, your company has asked you to choose a maximum of four items to support your work. You will be provided only with these items. Can you get by without a BlackBerry? How much do you really need a desk? Your PC? Take a look at some interesting survey results.
Fear not IT and infosecurity personnel: Most of your remote workers, mobile users and road warriors toting around laptops and BlackBerrys have the business's best interests in mind when it comes to network security.
Have you spent millions on management software and still struggle to quickly determine the root cause of network performance problems?
