12 IT outsourcing predictions for 2012
The IT outsourcing industry in 2011 was largely marked by smaller deals, hesitant customers, profit-squeezed providers and a whole lot of talkÂbut not as much actionÂon the cloud computing front.
The IT outsourcing industry in 2011 was largely marked by smaller deals, hesitant customers, profit-squeezed providers and a whole lot of talkÂbut not as much actionÂon the cloud computing front.
2012 will be the year when Google Apps will chip away at the Microsoft Office market, as the rise of mobile devices and social media could make managing a work-life balance impossible, Gartner has claimed.
It is predicted that 2012 will be the year when customer relationship management (CRM) software becomes truly customer centric and based on an open, Cloud orientated model, SugarCRM’s country manager has claimed.