“Business is all about people and while I fondly recall the shift from being responsible for myself to leading others, I squirm a little at my steely focus on outcomes. I learnt the hard way that this was not a recipe for success,” says Airservices Australia’s service strategy manager, Michael Snell.
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Airservices Australia has embraced innovation and heavily invested in technology in a bid to deliver safe, more efficient and innovative services, according to its newly released 2017-2018 Annual Report.