Making support relevant in the digital era
Why your enterprise application support function will need to evolve significantly over the next five years.
application support - News, Features, and Slideshows
News about application support
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St Laurence's makes a KACE for simplified support
Plagued with budget restraints and constant limits on available skill sets, St Laurence’s College IT manager, Anthony Kennedy, was forced to look for a simplified systems management solution to replace the vast majority of the school's IT support infrastructure.
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Microsoft ending support for Itanium
Microsoft is ending its support for Intel's Itanium processor with the current version of its Windows Server OS, according to a Microsoft blog posting Friday.
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Users: New Oracle support portal a 'fiasco'
A number of Oracle users are infuriated by reported access and performance issues with the vendor's new My Oracle Support portal, which superseded the long-standing Metalink site on Nov. 6.
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Five Reasons Windows XP Has About a Year to Live
For all the stories about enterprises holding off on Windows 7 deployments, Windows XP's dominance in the enterprise is at the beginning of the end, says one industry analyst.
Features about application support
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Tech Vendors Behaving Badly: Support Just Gets Worse
I had a problem with the power steering on my old Toyota, so I took it to a mechanic, and he told me, "We'll try and fix it." "Excuse me, you'll try?" "Right, we'll try, but if we can't, we'll charge you anyway."