Up-and-coming IT leaders focus on business customers
Winners of the 2014 "Ones to Watch" awards -- administered by the CIO Executive Council -- say they're trying to reduce the distance between corporate IT and external customers.
Applications | Customer Relationship Management (CRM) - News, Features, and Slideshows
Features
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Opinion: Why Dell has a subtle, secret strategic advantage
With PC sales lagging, Dell is changing its approach with customers. By asking a single question it is improving the company's relationships with its customers and their users. Competitors, take note.
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10 CRM Mistakes and How You Can Avoid Making Them
Customer relationship management experts and seasoned users discuss how to avoid the most common mistakes, so you can get the most out of your CRM software or service with the least amount of hassle.