Telstra, Optus and Vodafone have responded to the Australian Communications Consumer Action Network (ACCAN) comments about making mobile calls to 13/1300 numbers free, saying they have plans that include unlimited calls to 13/1300 numbers.
The Australian Communications Consumer Action Network (ACCAN) is praising the telecommunications industry for making mobile calls to 1800 numbers free of charge from January 2015, but says the same deal needs to be made for 1300 numbers.
The government has introduced a new global roaming standard to avoid Australians encountering bill shock when they travel overseas – but some telco customers will need to wait years before they receive all the benefits of the changes.
Telstra has continued to push its case for the possible introduction of new pricing structures for broadband users.
A proposed National Trusted Identities Framework (NTIF) appears to provide few benefits and “a number of risks” for consumers, according to the Australian Communications Consumer Action Network (ACCAN).
The telco industry will continue to be hounded by watchdog groups, such as the Telecommunications Industry Ombudsman (TIO), to provide better customer service, Senator Conroy has said.
The Australian Communications Consumer Action Network (ACCAN) has thrown its weight behind an external review that proposes to provide more regulative power to the Telecommunications Industry Ombudsman (TIO).
Following a spate of complaints about its service levels and security standards, mobile carrier Vodafone has issued a statement of its ongoing engineering work and commitment to customers.
Vodafone has pledged to improve its network, announcing it will upgrade or build more than 2,500 base stations during 2011 in a bid to lift reliability and capacity.
One in two telco customers have experienced problems with their phone in the past year, with customer service, complaint handling and technical glitches topping the list, according to research.
The Australian communications sector’s complaints process has been deemed “unacceptable” in a report compiled by the Cyberspace Law and Policy Centre from the University of NSW.