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News

• RIM's free apps, tech support get measure of support

  Reaction was somewhat positive to Research in Motion's compensation offer to its customers after last week's global BlackBerry outage that lasted as long three days for some users.

• RIM says BlackBerry email delays continue worldwide

  BlackBerry email service delays continued globally Wednesday afternoon, while BlackBerry Messenger instant messaging and Web browsing were still down for many regions of the world after three days.

• RIM global outage caused by core switch failure; fix under way

  BlackBerry service delays experienced by users around the world on Tuesday were caused by a core switch failure within the infrastructure of Research in Motion (RIM), the company said late Tuesday.

• JetBlue supports iPhone -- as long as it's the employee's device

  ORLANDO -- Since it almost went under in 2007, Jet Blue has undertaken several cost-saving and technology streamlining initiatives, including outsourcing its data center infrastructure and rolling out desktop virtualization this year in support of its 14,000 employees.

• Twitter, Facebook light up after East Coast quake

  Just moments after a 5.9 magnitude earthquake hit the East Coast on Tuesday afternoon, Twitter and Facebook lit up with the news.

• Apple issues Lion disk disaster recovery tool

  Apple on Monday released a utility that builds a Lion recovery disk on a USB flash drive, giving users a way to restore their Macs if the machine's hard drive fails completely.

• Verizon makes its satellite dishes available as standard service

  Verizon announced it is turning its 19 years of responding to hurricanes and disasters with ground-based mobile satellite technology into a standard service for a variety of businesses and governments.

• VMware, EMC release new virtual storage, smaller VMAX array

  In conjunction with VMware's release of its next generation cloud operating system, vSphere 5, EMC this week announced new vSphere Storage Appliance (VSA) software and a smaller version of its top-end VMAX storage array. The VSA software pools internal disk capacity on physical servers to create a storage area network (SAN).

• Riverbed releases WAN cloud storage gateway appliances

  Riverbed Technology today released three new gateway appliances that use WAN acceleration algorithms in order to reduce the bandwidth required to send data to public or private cloud infrastructures.

• NetApp to resell CommVault's tape backup, snapshot, replication tech

  Storage vendor NetApp said today it can now support all types of backup through a single interface as a result of a reseller agreement with CommVault and will offer its SnapProtect branded software, a package of CommVault's Simpana 9's snapshot copies, replication and tape management software.

• Amazon cloud outage was triggered by configuration error

  Amazon has released a detailed postmortem and mea culpa about the partial outage of its cloud services platform last week and identified the culprit: A configuration error made during a network upgrade.

• Facebook helps tornado victims find lost items

  A graduation announcement. A page torn from a calendar, noting a father's birthday. Tattered pictures of children. An ultrasound image of an unborn baby.

• Yahoo email suffers partial outage

  Yahoo's email service was struggling Thursday with users around the globe complaining that they've had no access for most of the day.

• Who gets blame for Amazon outage?

  Amazon.com has promised to provide a "detailed post-mortem" on the root causes of the prolonged outage of its cloud services in recent days. Users of the Amazon services, meanwhile, may also have to explain how they got caught up in the outage.

• Amazon cloud outage staggers into Day 2

  Amazon.com is well into the second day of trying to fix a cloud outage that has partially disabled or knocked out popular Web sites like Quora, Foursquare and Reddit.