How Emerging Technology Fights Fraud in the Call Center
To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics.
call centers - News, Features, and Slideshows
News about call centers
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How assurant solutions saved customers from call centre hell
There's no shortage of technology at work when you call a customer service line, including customer relationship management systems and voice-recognition programs. From the second you dial that toll-free number until the moment the agent answers, a slew of tools is whirring in the background to make the interaction as helpful as possible.
Features about call centers
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Cloud Services Pave the Way for Call Center Growth
One provider of contact center services in Latin America sees cloud computing as critical to competing with much larger competitors.