The rise and rise of chatbots in Australia has been impressive. But are they any good?
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The Community and Public Sector Union (CPSU) fears up to 7000 call centre jobs across Australia are at risk following the Department of Human Services’ (DHS) decision to outsource Medicare and Centrelink call centre work to Telstra.
Woolworths’ Liquor Multi Option Retail division has reduced customer phone wait times following the implementation of communications software in 2010.
Westpac Group’s IT costs rose over the past 12 months as the bank nears completion of a five-year program to improve the stability of its technology infrastructure, and enhance its front-end and product systems.