call centre - News, Features, and Slideshows


  • Checking in with the chatbots

    The rise and rise of chatbots in Australia has been impressive. But are they any good?

    Written by George Nott09 July 18 12:07
  • Union slams DHS decision to outsource call centres to Telstra

    The Community and Public Sector Union (CPSU) fears up to 7000 call centre jobs across Australia are at risk following the Department of Human Services’ (DHS) decision to outsource Medicare and Centrelink call centre work to Telstra.

    Written by Byron Connolly18 Sept. 14 08:46
  • Woolworths Liquor cuts customer call wait times

    Woolworths’ Liquor Multi Option Retail division has reduced customer phone wait times following the implementation of communications software in 2010.

    Written by Hamish Barwick31 March 14 15:24