What’s stopping you doing big data analysis?
On a recent trip to Silicon Valley, I quickly realised that the term ‘big data’ was not just a hyped up buzzword but indeed a key focus of tech giants and startups alike.
call centres - News, Features, and Slideshows
News about call centres
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Companies 'still grappling' with basics of customer service: IPscape
Increasing connectivity and consumer expectations should force businesses to change how they interact with customers, according to participants at an event hosted by IPscape last week in Sydney. But fear and other factors have made progress slow.
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Salmat to implement Avaya call centre technology
Australian call centre provider, Salmat (ASX: SLM), has signed a five-year deal with Avaya for an undisclosed sum to implement a communications platform across its Australian and New Zealand operations designed to improve customer call resolution.
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Optus cuts IT help desk costs by 60 per cent
Optus has slashed its IT help desk costs by 60 per cent after rolling out self-service security software.
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iSelect eyes more speech analytics after $350K spend
Despite spending upwards of $350,000 on a speech analytics system, Melbourne based insurance broker iSelect is looking to expand its existing call centre software to support better real-time processing, including possible emotion recognition.