With more organisations looking beyond structured data to get a bigger picture or solve more pieces to the puzzle, harnessing unstructured data is becoming a top focus area in driving business value. However, nothing good is easy.
The Department of Human Services is working on enabling customers to make video calls and instantly send physical documents to customer service consultants via the Express Plus mobile apps, CIO Gary Sterrenberg announced at the CeBIT conference in Sydney.
Fire and Rescue NSW is tapping into predictive data models and machine learning to better prepare its resources before emergency situations occur.
IT departments must consider governance and business outcomes if they’re to determine whether cloud is a cost-effective option for their organisation, Macquarie Generation’s CIO claims.
CIOs and CSOs who need to present security issues to their board need to “leave acronyms at the door”, use PowerPoint presentations and tell stories, according to GPT Group CIO Greg Baster.