Online travel agency Webjet’s roll-out of in-app mobile messaging has led to a 54 per cent increase in ‘text-based service engagements’ within the app within five months, the company has revealed.
Facebook announced last week that businesses will be able to use chatbots in its popular Messenger app. Two companies, The Muppets Studio and theScore, have high hopes for chatbots in interacting with fans.
The idea is to use AI to simulate human conversation to do things like help customers or to book a last-minute table at a restaurant, among other things.
Facebook said Wednesday a security flaw allowed many users to see the private chats of their friends.
A bug allowed Facebook users to view their friends' chat sessions on the site, prompting the social-networking company to disable its internal instant-messaging service. The bug also let people see their friends' pending friend requests.