Tasked with accelerating business innovation, technology leaders are swapping traditional IT project management for continuous delivery and iteration of software and services. But to succeed CIOs say such emerging models of IT deployment require strong collaboration with business stakeholders, as well as cross-training.
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Every summer, people head to the grocery store in droves to pick up cartons of cold, creamy ice cream. It's a great way to stay cool. But shoppers will go elsewhere if the frozen dairy treat is crusted with yucky ice crystals--the result of freezing, thawing and refreezing.
Typical medical laboratory reports could hardly be less personal. Whether they're for basic blood work or a battery of tests for serious disease, the black-and-white printouts of results--presenting a sea of cryptic abbreviations and numbers--remain largely indecipherable to the patients whose health depends upon them.
CIOs who want to create beloved mobile apps will need to do things that are highly unusual in IT: Go on sales calls, ride along in the service trucks and watch consumers talk in focus groups about what they hate about your business.