The ripping point part 1: Where entire industries meet their digital demise
And why “customer-centric” is a silly strategy
And why “customer-centric” is a silly strategy
Imagine your four-year-old self in a room with an adult who offers you a marshmallow. As you reach for the sweet, she says if you wait while she runs an errand, you can have two when she returns. She departs, and leaves behind the marshmallow. Do you weaken, or hold out for double the treat? Psychologists would have us believe that the children who sit tight are showing early signs of high achievement in later life. They say the ability to delay gratification is a master skill; a triumph of reason over impulse. Some claim such self-control is one of the five elements of superior emotional intelligence, a main ingredient of leadership.