ASX down at 2pm
Commonwealth Bank, David Jones up. AWB and Wotif down.
Commonwealth Bank, David Jones up. AWB and Wotif down.
Close of market report including BHP Billiton, Woodside Petroleum, Rio Tinto, Macquarie Group, Brickworks, Commonwealth Bank and Centro
While an increasingly common phrase in management parlance, ‘Customer Delight’ is, for the Commonwealth Bank, a real concept with hefty financial strings attached for failing to deliver on customer service standards.
The Commonwealth Bank (CBA) has announced Telstra is to be the beneficiary of a 10 year, up to $1 billion, managed service contract ahead of a planned telecommunications network upgrade aimed at creating a future-proof IT platform.
What's on the minds of Australia's banking and finance CIOs as 2008 approaches? Finding skilled and talented people to work for them, effective communication with the other business leaders, and, of course, going green.