communication - News, Features, and Slideshows

News

• Encryption crackdown backdown? Senate backs strong encryption tech

  The Senate has called on the government to back the use of strong encryption technologies and resist attempts to weaken them.

• How to deal with a major tech crisis

  As a tech chief, chances are you deal with ‘mini crisis’ situations regularly. But how do you respond when something truly terrible happens?

• Businesses investing in digital channels that customers don't want: survey

  ​Australian businesses are overestimating their customers’ preference to communicate via digital channels, says a survey, which found even millennials would rather pick up the phone when they contact a company

• ​Leading change: Compliance versus commitment

  IT leaders get compliance rather than commitment from their target audience and often don’t realise it

• Women communicating with authority crucial for closing IT gender gap

  Teaching female workers to communicate with more authority and confidence is crucial for bridging the gender gap in IT, according to women in business mentor Andrea Clarke, who thinks too many women are unconsciously undermining their own authority.

• The power of effective communication

  Three CIOs share how they are working to build trust and credibility with non-IT peers and executives.

• ​EdTech startup to increase student engagement

  Sydney-based EdTech startup, Fluid Education, has created a new app to better engage students and improve how they communicate with their parents and teachers.

• Don't fall victim to 'siloed' thinking: Vinh Giang

  It's better to have a mind opened by wonder than one closed by belief. This was the key message of Vinh Giang, magician and communication coach, who delivered the first keynote at the Gartner Symposium/ITxpo in the Gold Coast yesterday.

• NSW Department of Industry undergoes digital transformation

  The NSW Department of Industry has undergone digital transformation to streamline operations, improve customer service and cost savings.

• Soft skills now an essential focus of IT recruitment

  Soft skills are becoming an essential focus of IT recruitment, with customer service and communication skills now weighted quite heavily for low level infrastructure support roles, according to the latest Hays Quarterly Report.

• Westpac signs on to Australia Post’s digital mailbox service

  Westpac customers now have the option of sending and receiving financial information with Australia Post's digital mailbox, MyPost, following a new agreement between both companies.

• IRESS fights Allen Curve, 'shotgun emails' with unified desktop

  Australian software company IRESS hopes a unified desktop can bring global staff closer and make them more productive, according to chief operating officer, Steve Barnes.

• NSW government opens digital communication lines

  The New South Wales government is seeking to catch up with technology to provide a better customer experience, according to the NSW minister of finance and services.

• 3 Tips to Ace Your Board of Directors Presentation

  Have a big presentation to the board on the horizon? Here's advice to ensure you come off as confident, well-spoken and well-prepared.

• Doing reorganisation right

  When I interview candidates for positions I've been hired to fill, I typically ask them to whom they currently report. I cannot tell you how often they respond, "That depends, what day of the week is it?" IT professionals are as likely as anyone to invest a tremendous amount of meaning in their titles, their headcount and their reporting lines, and CIOs who reorganize too often (or poorly) are in danger of losing talent. The CIOs below have found ways around that.