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News about complaints
  • ​Internet service complaints rise

    Complaints about internet services from customers across Australia rose 11.6 per between October and December, 2015 compared to the same period a year earlier, the Telecommunications Industry Ombudsman (TIO) said on Friday.

    Written by Byron Connolly19 Feb. 16 16:50
  • Telco complaints at eight-year lows

    Customer complaints about telecommunications companies have reached an eight-year low, particularly in mobile services, according to new figures from the Telecommunications Industry Ombudsman (TIO).

    Written by Bonnie Gardiner18 March 15 09:24
  • TIO: complaints fall, but global roaming still an issue

    Consumer complaints about mobile roaming charges have dropped, but the disputed amounts for complaints are increasing, with one customer lumped with a $147,908 bill after a European holiday, according to the Telecommunications Industry Ombudsman (TIO).

    Written by Stephanie McDonald13 Dec. 12 09:46