Complaints about internet services from customers across Australia rose 11.6 per between October and December, 2015 compared to the same period a year earlier, the Telecommunications Industry Ombudsman (TIO) said on Friday.
Customer complaints about telecommunications companies have reached an eight-year low, particularly in mobile services, according to new figures from the Telecommunications Industry Ombudsman (TIO).
Consumer complaints about mobile roaming charges have dropped, but the disputed amounts for complaints are increasing, with one customer lumped with a $147,908 bill after a European holiday, according to the Telecommunications Industry Ombudsman (TIO).
Complaints about Optus have increased 47 per cent, while complaints about Telstra have dropped 21 per cent decrease in 2011-12, according to the Telecommunications Industry Ombudsman (TIO).