IT performance woes come once a week, says survey
‘Digital performance’ issues that impact customers and revenue are rearing their ugly heads once every five days, according to a global survey by Dynatrace.
‘Digital performance’ issues that impact customers and revenue are rearing their ugly heads once every five days, according to a global survey by Dynatrace.
There are as many ways of generating complexity as there are companies, and CIOs must have courage if they’re to succeed against it.
Is the problem a bad set of user requirements? Poor business alignment? No. According to software architect Roger Sessions, the primary cause of software project failures is complexity.
CA chief John Swainson today renewed calls for CIOs must be on the executive table for businesses to save money during the global financial crisis.
As a core competency for businesses, "supply chain automation" seems like a management directive from the bygone eras of "knowledge management" and "reengineering." It harkens to the days of sending and receiving handwritten orders via fax, to lacking a thorough understanding of the true identities of the suppliers that exist in companies' downstream chains.
Consumer expectations put a strain on IT Services teams at a time when resources are limited, costs must be contained, and IT environments are increasingly complex. up. Service and Support Desk agents are under far greater scrutiny and pressure to meet performance metrics and KPI’s. For automation to be effective, it needs focus, precision and speed. Download this whitepaper to see how the role of ITSM and businesses are looking to IT Service Management as a business enabler rather than an overhead.