Two in three customers affected by RSPs who promised higher NBN speeds than were able to deliver are yet to be refunded by Telstra, Optus, TPG, iiNet, Internode, Dodo, iPrimus and Commander.
A global survey of consumer trust in organisations to protect their data has found Aussie’s faith in businesses to be the lowest in the world.
Consumers ranked security as more important than convenience in logging on to most kinds of app, especially those related to money, according to a global survey by IBM.
Government agencies looking to utilise digital services will need to turn their focus from automation and cost-cutting to customer experience and innovation, according to a new report.
A software coding error that went unnoticed for more than two years resulted in Optus incorrectly billing about 235,000 postpaid mobile consumer and small business customers on its SurePage service, Optus has revealed.
Infographic: With so much tech gear hitting the market already this year, and so much more on the horizon, this visual guide will help you keep your gadgets straight.
Consumer advocacy organisations have called for government action after a parliamentary report on IT pricing found Australians on average are charged 50 per cent more than people in comparable countries.
Facebook released a point-by-point rebuttal to an open letter about privacy from consumer watchdog groups this week, saying that it already created measures to protect user privacy and that its instant personalization pilot program has been greatly misunderstood.