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  • Toowoomba council inks managed services deal with QPC

    After a comprehensive tender process, Toowoomba Regional Council has struck a managed services contract with QPC to ensure ongoing support of its contact centre and telephony applications.

    Written by Jennifer O'Brien28 Sept. 16 13:14
  • The future of the contact centre

    In 2015, it’s all about the customer. More than ever, buyers are demanding real-time access to just about every channel of service offered by a contact centre from voice to instant messaging to web chat and social media.

    Written by CIO Staff05 June 15 15:43
  • In pictures: CIO roundtable - The future of the contact centre

    IT leaders gathered at Melbourne's Cecconi's restaurant to discuss the role modern omni-channel contact centres are playing in improving customer engagement to help organisations remain competitive. The roundtable luncheon was sponsored by Genesys.

    Written by Byron Connolly15 May 15 07:51
  • Avaya finds growth in mid-market

    Avaya sees opportunities for growth in the Australian mid-market as it continues its move from a primarily hardware and software company to a software and services business, according to Tony Simonsen, Avaya's MD for Australia/New Zealand.

    Written by Rohan Pearce04 Dec. 14 10:01