Service NSW reveals 2020 digital roadmap
One year after launch, Service NSW is ramping up investments in digital technologies by integrating internet, mobile, and contact centre channels for high-volume transactions.
One year after launch, Service NSW is ramping up investments in digital technologies by integrating internet, mobile, and contact centre channels for high-volume transactions.
Datacom Group will net $A20 million from the sale of its contact centre operations in Kuala Lumpur, Malaysia and Manila, Philippines.
The contact centre application market in Australia is tipped to climb due to demand for call monitoring and workforce management offerings according to analyst firm, Frost & Sullivan.
NSW Deputy Premier, Andrew Stoner, opened Dimension Data's latest global service centre in Macquarie Park.
British Telecommunications has opened a customer showcase in Sydney in an effort to woo more enterprises to its new cloud infrastructure and services portfolio as the company celebrates 25 years in Australia.