CIO50 2019: #19 Julie Wright, Porter Davis
A technology executive's role is not about technology itself but about leading people to understand how technology can enable goals and objectives.
A technology executive's role is not about technology itself but about leading people to understand how technology can enable goals and objectives.
Sydney Water CIO George Hunt has taken on the role of acting general manager, customer, strategy and regulation, taking over from Sian Leydon, who has gone on maternity leave for 12 months.
Managing Victoria’s parks and waterways is a big job. A four million hectare sized job in fact, which falls to state statutory authority Parks Victoria.
Judo Bank co-founder and CIO, Alex Twigg, will tell you he doesn’t do digital transformation - instead he does digital.
Gartner has identified 10 strategic technologies CIOs in the higher education sector need to get their heads around this year to support their transformation activities and differentiate their organisations from competitors.
Customer relationship experts share their top tips for managing customer interactions and getting the most out of your CRM software.
By layering data from 311 and 911 calls over Census data, unemployment data and other poverty indicators, Buffalo uses data analytics to identify its most challenged neighborhoods and more effectively deploy resources for everything from neighborhood beautification to combatting crime and reducing fire hazards.
Social media has changed more than the way companies market and promote themselves. Social networking has also changed the way companies recruit, how they communicate internally and how they handle sensitive data.
Customer relationship management experts and seasoned users discuss how to avoid the most common mistakes, so you can get the most out of your CRM software or service with the least amount of hassle.
It is just on 10 years since Salesforce.com unveiled the first preview of its customisable online customer relationship management (CRM) software at the annual DEMO conference in California. DEMO had previously been the launch platform for ground-breaking technology such as Netscape Navigator, Sun’s Java and Adobe Acrobat, but attendees in February 2001 would have had little idea that they were witnessing something that would turn the world of customer management software — and enterprise software generally — on its head.
In this day and age, there is little doubt that a CRM is instrumental for organisational growth. In this latest guide from Data#3, we discuss what CRM success looks like, no matter where you are on your journey – starting out, outgrown your current solution or not seeing benefit in your existing deployment. You’ll find the critical questions you should be asking, what to look for in an implementation partner, as well as understand the features of today’s solutions. Ensure your CRM decisions will deliver the visibility, scalability and organisational transformation that you need for competitive advantage.