crm - News, Features, and Slideshows

News

• Feros Care moves CRM, productivity apps to the cloud

  Aged care provider, Feros Care, has shifted its CRM and productivity apps to the cloud with the roll out of Microsoft Dynamics CRM Online and Office 365.

• Jemena shifts CRM to the cloud

  Energy infrastructure provider, Jemena, has moved its customer data into the cloud to support restructured process lines across its electricity, water and gas assets and improve customer service.
  

• Overcoming the cloud integration challenge

  Why successfully integrating SaaS apps and data with your existing on-premise software and systems is crucial to cloud maturity.

• Coca-Cola Amatil boosts CRM capabilities with IBM Cloud

  Coca-Cola Amatil (CCA) has signed a multi-million dollar agreement to move its Asia Pacific customer planning and relationship management systems to IBM's pay-per-use cloud.

• Beyond Bank dumps Lotus Notes in cloud move

  Customer-owned financial institution, Beyond Bank, is dumping Lotus Notes and an ageing, legacy CRM app as its moves to the cloud.

• Salesforce connects SharePoint files to its cloud with new tool

  <a href="http://www.salesforce.com">Salesforce</a>, the not-so-little cloud CRM company that could, is furthering its play to bring everybody everywhere into the fold with the launch of Salesforce Files Connect, a new tool that brings files from on-premises Microsoft SharePoint into a company's  cloud workflow. 

• Salesforce Lightning Connect marries old apps to new

  Salesforce has a solid lock on the SMB space, and more forward-looking large organizations have moved to its cloud CRM, marketing and sales solutions, <a href="http://www.citeworld.com/article/2115522/social-collaboration/virgin-america-salesforce-chatter-intranet.html">apparently to great success</a>. But for every Virgin America or Burberry, there are many, many more older companies out there with siloed-off, older systems; they couldn't get their data into the Salesforce cloud even if they wanted to. 

• Queensland Performing Arts Centre tenders for CRM system

  The Queensland Performing Arts Centre (QPAC) has issued an invitation of offer for a new customer relationship management (CRM) system.

• Will cloud replace shared services in government?

  The increasing availability of commercial cloud service offerings, combined with emerging hybrid cloud models, will challenge the value proposition of shared-service organisations.

• Agile pays off for Coates Hire

  Agile development methodology was key to the successful implementation of a new online equipment management tool for Coates Hire.

• Feds tender for cloud services

  The Federal Government on Tuesday issued a tender to establish a panel of cloud service providers as it readies to provide agencies with easier access to hosted IT infrastructure services.
  

• Coming to terms with marketing technology

  With marketers become ever-more reliant on technology and importantly, data integration, to deliver the customer experiences organisations need today, CIOs can no longer afford to ignore the many platforms and solutions at their disposal.

• Service NSW reveals 2020 digital roadmap

  One year after launch, Service NSW is ramping up investments in digital technologies by integrating internet, mobile, and contact centre channels for high-volume transactions.
  

• Transforming the financial paradigm

  Financial investment company FIIG Securities has transformed the tailored services it can offer clients by implementing a new CRM system.

• How Vail Resorts Uses IT to Profile Skiiers

  Kirsten Lynch, CMO at US-based Vail Resorts, says her partnership with the CIO leads to better guest experiences.