crm - News, Features, and Slideshows

News

• Profile IT: MCC general manager of IT and innovation, Rey Sumaru

  Heading up IT at the Melbourne Cricket Club (MCC) has been a dream come true for Rey Sumaru, an avid sports fan.

• Peters Ice Cream selects ERP system of many flavours

  With a start date of January 2013, the race is on at Peters Ice Cream to implement a new enterprise resource planning (ERP) system before it goes live on 1 August.

• Australian Rugby Union CFO tackles fans with CRM deployment

  Getting fans to buy tickets for rugby union tours, such as the upcoming British Lions tour, has been made easier for the Australian Rugby Union (ARU) thanks to its customer relationship management (CRM) system.
  

• Australian Rugby Union scrums down with technology

  Getting fans to buy tickets for rugby union tours, such as the upcoming British Lions tour, has been made easier for the Australian Rugby Union (ARU) thanks to its customer relationship management (CRM) system.

• 13 tips to get business teams to use your CRM system

  Having a great new customer relationship management system won't be worth much until you figure out how to get everyone to use it. CRM experts provide tips on how to get members of your sales, marketing and customer service teams to actually use that expensive new CRM system.

• Foreign Affairs and Trade signs CRM contract with Fujitsu

  The Department of Foreign Affairs and Trade (DFAT) has awarded an eight-year managed services contract to Fujitsu to provide a Microsoft customer relationship management (CRM) system which will be used to issue Australian passports.

• Salesforce.com invests in Arxxus Technology Partners' business

  Sydney-based enterprise Cloud company, Arxxus Technology Partners, is receiving financing from its strategic business partner, Salesforce.com.

• Five best practices for implementing SaaS CRM

  With more frequent upgrades, faster deployment, lower upfront costs and high acceptance by employee end users, customer demand for CRM SaaS applications shows no signs of slowing down. CFO World outlines five critical strategies that have enabled companies to "capitalize on SaaS".

• Putting a lock on password management

  Paul Aldridge, CIO of <a href="http://www.genomichealth.com">Genomic Health, Inc.</a>, wanted his technology team fully focused on supporting a next-generation network for cancer research. Yet with each user requiring logins for as many as a dozen software-as-a-service (SaaS) sites, password management such as lookups and resets were chewing up their time.

• 5 CRM trends to seize on in 2012

  Next year will carry big expectations for Customer Relationship Management systems (CRMs).

• 2012 predictions for the CRM market

  It is predicted that 2012 will be the year when customer relationship management (CRM) software becomes truly customer centric and based on an open, Cloud orientated model, SugarCRM’s country manager has claimed.

• WineMarket doubles sales thanks to Cloud

  WineMarket has achieved a 50 per cent increase in sales after consolidating its CRM, e-commerce, accounting and inventory management software.

• How IT Helps Nissan Beat Chevy in the Electric Car Game

  The all-electric Nissan Leaf had the potential to woo eco-conscious shoppers away from the Chevy Volt when it was launched last December. But from a customer service and sales perspective, the Japanese automaker was at a distinct disadvantage. Chevrolet consistently scored four stars on J.D. Power's five-star customer service and sales experience scales; Nissan earned just two.

• OpenWorld 2011: Big Red apps coming to iPad and Android

  In a clear sign of the influence consumer mobile devices are having in the enterprise Oracle has flagged that it plans to make available iPad- and Android-compatible versions of its traditional ERP and CRM suites as well as its latest Fusion apps.

• How to support Cloud applications

  Cloud computing gives user organisations and IT alike the freedom of maneuvering and long-run flexibility that was never possible with traditional enterprise applications. However, that freedom makes for new levels of unpredictability when it comes to big deployments, and some new requirements for support.