When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn't want the burden of maintaining it in-house, yet whatever they went with had to meet all their requirements and work picture-perfect.
A Georgia company has filed suit in federal court against Salesforce.com, saying the on-demand CRM (customer relationship management) vendor's use of the phrase "Service Cloud" violates its trademark.
SAP said this week that midsize companies that purchase the Business All-in-One suite or SAP ERP will also receive its CRM (customer relationship management) application.
Salesforce.com is hoping to drive more interest from corporate developers and ISVs in its Force.com development platform by offering limited, no-cost access, the on-demand CRM (customer relationship management) vendor announced Monday.
American Express is turning to social networking sites Facebook and Twitter in an effort to better manage customer relations and boost customer service levels.
Contact-information vendor Jigsaw on Tuesday announced Data Fusion, a cloud-based service that ties Jigsaw's database with CRM systems such as Salesforce.com and automatically matches and updates contact records.
Sage North America on Monday unveiled SalesLogix Today, a new CRM (customer relationship management) software-hardware appliance aimed at small businesses.
This week's Microsoft Convergence conference in New Orleans will likely be light on new product announcements but heavy on talk about how the vendor's ERP and CRM software can help companies adapt to change and save money in challenging economic times.
Oracle on Wednesday announced a number of new on-demand CRM (customer relationship management) modules, adding capabilities clearly aimed at large enterprises.